A website warranty that actually means something
Launch day is not the end of a project. Real-world traffic, new browser versions and attackers looking for weak websites can cause problems long after testing is finished. A warranty means you are not left alone with them. At Creative Tech Park, the warranty is part of the price of a new development project hosted with us, not an extra you have to buy.
Who gets the 1-year free warranty
The warranty applies when both of these are true:
- We developed it: a new website, web application or software built by Creative Tech Park, for example through our web development or software development services.
- It is hosted on our servers: the website or software runs on Creative Tech Park hosting for the warranty period.
The warranty lasts one year from delivery.
What the warranty covers
Hacking and malware
If your website or software is hacked or infected with malware within the year, we clean it, close the entry point, restore it to working order and get it back online free of charge.
Major bugs
If a major bug appears in the work we built, such as a broken checkout, a form that stops sending, a crashing module or wrong calculations in a report, we find the cause and fix it at no cost.
Three months of free support
Separately from the warranty, every project includes three months of free support after launch for basic updates and small adjustments, so early fine-tuning does not cost extra.
What the warranty does not cover
The warranty is a promise to repair, not a plan for new work. It does not include new features, redesigns or content changes, problems caused by changes other people make to the code, or websites hosted somewhere other than Creative Tech Park servers. Regular backups are recommended, and extended security cover beyond the warranty needs a monthly website maintenance plan. If your website is not covered and something urgent happens, our website repair service is available 24/7.
Why we offer it
When we build a website and also run its hosting, we control the code, the server and the security settings. That lets us stand behind the result for a full year. After more than a decade and thousands of projects, we would rather fix a problem quickly than lose your trust.
How to make a warranty claim
- Contact us by phone, WhatsApp or a support ticket in the client portal, and describe what is wrong.
- We diagnose the issue and confirm that it is a hack, malware or major bug covered by your warranty.
- We repair it free of charge and test the affected pages and features.
- We explain what happened and how to avoid it in future.
Warranty, maintenance and repair compared
| Service | What it does | Cost |
|---|---|---|
| Website warranty service in Bangladesh | Free repair of hacking, malware and major bugs for one year | Included with new projects hosted on our servers |
| Website maintenance | Prevents problems with updates, backups, security and monitoring | Monthly plan |
| Website repair | Urgent fixes for hacked, broken or down websites, any developer | Quoted per job or covered by a plan |
Keeping your warranty valid
Warranty cover depends on the website staying on Creative Tech Park hosting and staying as we delivered it. Moving to another server, code changes by third parties or unapproved plugins can end or limit the cover. The full conditions are set out in our Terms of Service and confirmed in your written proposal.
Warranty FAQs
Still have a question? Call +880 1639-200002 or message us on WhatsApp. We answer 24/7.
What warranty do you offer on websites?
New websites and software developed by Creative Tech Park and hosted on our servers get a 1-year free warranty. If they are hacked or a major bug appears within that year, we repair it free of charge.
Does the warranty need Creative Tech Park hosting?
Yes. The warranty applies when the website or software is hosted on Creative Tech Park servers. Websites hosted elsewhere are not covered, but our maintenance and repair services are available.
Does the warranty cover websites built by other companies?
No. The warranty applies to new projects built by Creative Tech Park. For other websites, our maintenance and website repair services are available.
How long does the warranty last?
The warranty lasts one year from delivery.
What does the warranty cover?
Hacking, malware and major bugs in the work we built. We repair covered problems free of charge within the warranty year.
What is not covered by the warranty?
New features, redesigns, content changes, problems caused by changes made by other people and websites hosted outside Creative Tech Park servers. These are quoted separately or handled under a maintenance plan.
Is free support included as well?
Yes. Every project also includes three months of free support after launch for basic updates and small adjustments.
What happens after the warranty ends?
You can continue with an optional monthly maintenance plan covering updates, backups, security and support.
How do I make a warranty claim?
Contact us by phone, WhatsApp or a support ticket in the client portal. We diagnose the issue, confirm it is covered and repair it free of charge.
Where can I see the exact terms?
The warranty conditions are in our Terms of Service and are written into your proposal and agreement.
Start your project with a warranty behind it
Tell us about your project. A senior member of our team will call you back, usually within the same working day, with honest advice and a fixed-price proposal.